Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- How long does it take for you to complete my order?
- Do you charge Rush fees?
- What is a "proof"?
- I don't have time to view a proof. Can't you just print my order?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- Will the colors in my online proof be accurate?
- How do I go about getting an estimate from you?
- Do you accept Microsoft Publisher files?
- How long does it take for you to complete my order?
The time necessary to complete a job is a function of the number and type of operations that must be perfomed, so there isn't a pat answer for this question. When we see the scope of your project, we'll assign a due date and advise you when you can expect it. When your job is ready, we'll call or email. We strive to deliver or ship on the due date.
We can put a priority on some jobs in the event your deadline is shorter than our normal service standard. We will, of course, let you know ahead of time if extra charges will apply to your "Rush" job.
- Do you charge Rush fees?
We understand how important timeliness can be to your business and schedule, so we go out of our way to make sure we meet your deadline. In fact, most of our products have faster turnarounds than is common to this industry.
However, on occasion we accept projects with deadlines considerably shorter than our standard turnaround. Because Rush projects affect projects for other clients, we do charge a Rush fee to cover overtime and changes to our printing schedule necessary to make your deadline. We will, of course, let you know of any Rush fees before we begin your project.
Rush fees vary by project and schedule, but usually are between 20%-30%. For more information, request an estimate today.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- I don't have time to view a proof. Can't you just print my order?
To ensure a quality product, we require your written or verbal art approval from you before any printing begins, or your signature on a proof waiver sheet.
If you decide not to receive a proof, or if a proof is not possible due to production constraints or other circumstances, your art will be designed to conform as closely as possible with the specifications of the project and checked internally for basic errors such as spelling.
However, if you choose not to receive a proof, you acknowledge that unwanted errors can occur on the final printed product, and that Moneysaver Printshop cannot be responsible for any print errors that could have been prevented by your review of a proof. By waiving your right to a proof, you agree that you will accept the final printing “as is” and pay Moneysaver Printshop the full amount for the final product under the terms of your final invoice.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
We do require a proof even if you bring your art in on disk for several reasons. First of all, not all monitors, printers, and software programs are created equal. There may be differences between how your art appears on your computer and how it will print on our machines. Secondly, we usually have to prepare your art to print with the highest possible quality on our systems. This can involve resetting type, images, and sometimes even a complete re-design of your art.
- Will the colors in my online proof be accurate?
Please keep in mind that because most monitors are not calibrated for accurate color, colors shown in online proofs are approximate. If you require an exact color proof, please contact us to arrange for a hard copy.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
- Do you accept Microsoft Publisher files?
We do! Microsoft Publisher is an excellent program for home desktop publishing, but it has some fairly severe limitations when it comes to professional printing. Please keep in mind that there may be discrepancies between how your file appears on your computer and how it will ultimately print. There are some steps that you can take to ensure the best possible printing of your Publisher file. Learn more by reading our article, How To Submit A Microsoft Publisher File.